On Site Support

Terms and Conditions

New Customers

Identisys is a leading identification support company.

When you confirm a support contract with Identisys you will be covered for the agreed terms of your support package. if you have a technical issue simply call 01604 710 462 and raise a call ticket by speaking to one of our engineers or send an email to support@identisys.co.uk stating your company name, contact nameand a relevasnt telephone number so that we can arrange a call or visit to site. Generally upon a ticket being raised, one of our engineers will contact you as soon as is possible, they will identify the problem and make a plan with you to get you up and running again.

On Site Support Contracts

	GOLD SUPPORT	SILVER SUPPORT	BRONZE SUPPORT
RESPONSE TIME	8 Hours (if call placed before 15:00hrs)	16 Hours (if call placed before 15:00hrs)	24 Hours
UNSCHEDULED CALL OUTS	3	2	1
SCHEDULED MAINTENANCE	2	1	1
TELEPHONE SUPPORT	Unlimited	Unlimited	Unlimited
PARTS	Not Included	Not Included	Not Included
FURTHER CALL OUT DISCOUNT	15%	12%	10%

Support contracts are active for twelve months from receipt of official purchase order. Above response times are for England only, Wales, Scotland & Ireland POA. Response times are based on standard working hours (Monday to Thursday 09:00 - 17:00 hrs) (Friday 09:00 - 16:00) and timed from receipt of call & indicates maximum amount of time for on-site arrival of service engineer. Standard working hours (Monday to Thursday 09:00 - 17:00 GMT) (Fridays 09: - 16:00) excluding weekends and Bank / National Holidays. Identisys cannot be held liable for unforeseen circumstances that prevent arrival within any previously agreed time frame, all journeys are subject to road & traffic conditions and Identisys reserve the right to change, re-book or postpone visits due to any circumstances out of our control.

NON Contract Support Costs

	Within 100 Miles from NN17 5JG	Further than 100 Miles from NN17 5JG	Ireland
INITIAL CALL OUT CHARGE	£340	Please call for quote	Please call for quote
ON SITE CHARGES	£90.00 ^{per hour}	£90.00 ^{per hour}	£90.00 ^{per hour}

On-site hour rates are charged per hour or part of. Parts are not included. Distances calculated via Google Maps by using NN17 5JG as a start point. "additional charges" Fuel surcharges apply for UK pump prices that currently exceed £1.30 per litre on the day of the visit.

It is always advisable to have your printing equipment protected by a preventative maintenance service & support contract.

Latest News

December 4, 2024

Terms and Conditions

New Customers

Identisys is a leading identification support company.

On Site Support Contracts

NON Contract Support Costs

Latest News

New Client

Christmas 2024 shutdown

Technical Support

Repair and maintain older personalisation systems